Privacy Policy

Effective Date: 26 December 2019


This Privacy Policy governs how SpiceUp (The “SpiceUp” or “We” or “Us” or “Our”) collect and use your data when users operate the SpiceUp Application (The “SpiceUp app” or “Service”). By logging in and accessing the SpiceUp app, Users (“You”) have agreed and bound by the conditions listed in this policy.  


Data collection and use

SpiceUp built the SpiceUp app as a free application. This Service is provided by SpiceUp at no cost and is intended for use as is. SpiceUp provides exclusive and customized location-based services for pepper farmers to boost the productivity and sustainability of the product. SpiceUp provides agriculture-related satellite data (i.e. weather and soil moisture) based on farm location. Using satellite and field data, SpiceUp gives tailored Good Agricultural Practices (GAP) recommendations specific to farm location. When you use our Service, you directly or indirectly provide your data to Us that We will protect and use methods that are set in this Policy. We may require you to provide us with certain personally identifiable information in the form of:

  • Data that you enter when you are registering to the SpiceUp app, such as:
    • Username and email address;
    • Full name;
    • Mobile phone number;
    • Photo;
    • Gender;
    • Birthdate;
    • Estimation location (GPS and network-based);
  • Messages, suggestions, impressions from You through chat or other interactions in the SpiceUp application
  • Information about your farms, such as:
    • Address;
    • Estimation location (GPS) of your pepper farms;
    • Pepper variant;
    • Pepper support;
    • Number of plants;
  • Information about your pepper stock and transaction information, and/or
  • All the activities that You do and data that You enter into the SpiceUp app

We can collect data directly from You when You:

  • Access and use SpiceUp app
  • Send message through chat
  • Contact Our support team
  • Enter information in any form into SpiceUp app

The data that You enter is Your own data that You think is right, and You are fully responsible for all data that You enter into the SpiceUp application.

We will store your data as long as You use the SpiceUp app, and We will delete your data when you ask Us to delete it. As long as You use Our SpiceUp app, We can update the SpiceUp app from time to time. You need to know that the SpiceUp app updates can use your internet packet data.

You need to know that We will not collect the following information from You:

  • All personal identification numbers (PIN), passwords, or other information to access to your account
  • Any content from SMS, e-mail, photos, videos, social media communication, and/or other files on your mobile phone


Example of using your data

We can use any data that You enter into SpiceUp app for, including but not limited to:

  • Processing your data, such as:
    • Farmers profile information
    • Garden and plot information
    • Training data
    • Collector or trader data
    • Transaction data (total net sales and total revenue)
  • Inform You on the development of the SpiceUp app, sales offer, and maintenance
  • Knowing the information about your visit to the SpiceUp app, such as time of visit and what You did during the visit 

We may also collect and use your data to:

  • Optimize and develop SpiceUp app, marketing, and others
  • See the effectiveness of the SpiceUp app


Distribution of data to third parties

SpiceUp will not sell, rent or distribute your data without your permission unless otherwise specified in this Policy. By giving permission in any form to disclose your data, You allow Us to disclose and send the data to selected third parties, and You release Us for any loss or damage arising from third party failure to secure your data. We cannot guarantee the security of your data on third party systems and we have no control or responsibility for the privacy policies or content of third party services. You have the responsibility to check the privacy policies of each third party, so you can understand how they will handle your data.

SpiceUp may disclose your personal information if necessary to potential buyers or government bodies. If possible and allowed, we will notify you if we disclose your data.


Children’s Privacy

SpiceUp app do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided Us with personal information, We immediately delete this from our servers. If You are a parent or guardian and You are aware that your child has provided Us with personal information, please contact Us so that We will be able to do the necessary actions.


Changes to This Privacy Policy

We may update Our Privacy Policy from time to time. Thus, You are advised to review this page periodically for any changes. We will notify You of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.


Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at